FAQ

Minor Policies

How much are badges for children? Do they need to be registered?

Do I have to stay with my child?

Group Discount

Does MAGWest offer a group discount?

How do group discounts work?

I purchased my badge through a group. Can I pick up my own badge?

My group leader has not assigned our badges. How do I pick up my badge?

How do I add more badges to my group?

How do I add a child to my group? What discounts do they get?

Other Badge Information

Will the legal name that I used when purchasing my registration be printed on my badge?

I lost my badge. What do I do?

Miscellaneous

I no longer need my hotel reservation, what should I do with it?

Can I have food delivered to the hotel while at the event?

What are MAGWest MPoints? How can they be used?

Where can I find maps and schedules?

Is there a lost and found?

What is MAGWest’s Code of Conduct?

Can I vape/use my e-cigarette in the hotel?

Purchasing Badges, Refunds, Upgrades

What is MAGWest's Preregistration Pricing Policy?

The preregistration price for a three-day MAGWest badge is $75. There are discounts for groups and children, and paying attention to social media can help you snag promo codes worth up to $20 off! Preregistration closes Thursday, September 12 (the day before the event).


Can I buy a one-day badge

Yes, we will be selling one-day badges at the door. Prices* for these badges are as follows:

  • Friday: $35
  • Saturday: $45
  • Sunday: $20
Please note that since we may sell out, we cannot guarantee the availability of badges at the door. The only way to guarantee yourself a badge is to purchase one during preregistration, online, before the event starts. If we do not sell out during preregistration, then badges will be sold both at the door and online until we have reached capacity.

*Prices are subject to change prior to event.


What if I am purchasing a badge for someone else?

If you're a #hero and buying a badge on someone else's behalf, you are responsible for making sure they reimburse you. Once a badge is created and purchased through the preregistration page, it belongs to the person whose name is on the badge. They will be the only ones able to assist with accessing that badge's information, either for badge updates or transfers.

For badges that are a surprise/gift, you may use the same email address for multiple registrations.

Note: Group leaders will still be able to view all the badges in their group via their attendee registration page.


Does MAGWest offer badge refunds?

Not exactly. MAGWest's standard policy is that badges are non-refundable, however you may resell it for the price you paid or less (see the below FAQ).


How do I sell or transfer my badge?

To transfer your registration to another person: Open your confirmation email and send them the personalized link referenced in the last paragraph. Please note: You may resell your registration for no more than the exact price you paid for it.

Warning: Once your badge has been transferred, you will lose all access to the badge and it cannot be transferred back to you or refunded. Additionally, if you purchased a kick-in pack with your badge that will also be transferred when your badge is transferred.


I am unable to find my confirmation email. Can it be resent?

Please visit our registration confirmation page and enter the email you registered with to check if you are preregistered. If you do not receive a confirmation email, please contact us at regsupport@magfest.org.


I can only purchase the initial badge at this time. Will I be able to add kick-in packs at a later date?

Yes! If you look at your registration confirmation email, you will find a personalized link that will allow you to edit your details and make any upgrade purchases. Please note that you'll have to pay for the upgrade level when you select it. You will no longer be able to add a T-shirt or Supporter pack after August 1, 2019. Act fast, though, quantities are limited!


I applied for vendor space in the MAGWest Marketplace. Should I purchase a back-up badge just in case my application is not approved?

There's no need! If your marketplace application is not approved you are still guaranteed to be able to purchase a badge at the same standard attendee price as when you applied.


Minor policies

How much are badges for children? Do they need to be registered?

Each attendee, including children, needs to be registered and have a badge. Children 6 through 12 get 50% off the current badge price (rounded down to the nearest dollar.) Children 5 and under are free. Be sure to select the ‘12 and Under’ button when you preregister to get the discount. If your child is 5 or under the system will mark the badge as free prior to the order being finalized.


Do I have to stay with my child?

All children 12 and under will need to be accompanied by an adult with a paid badge.


Group Discount

Does MAGWest offer a group discount?

Yes! When you purchase five badges or more at the same time, each badge will cost $50.


How do group discounts work?

When one person registers for a group, they are required to pay for all of the badges in their group in advance. Once paid, they will receive vouchers for each of the badges paid. Those vouchers can be passed on to group members, and they can use that voucher as a promo/coupon code to redeem the badge and fill out their own pre-registration info. You are responsible for getting reimbursed from members of your group.


I purchased my badge through a group. Can I pick up my own badge?

Yes. You are the only person who can pick up a badge registered in your name, even if it is purchased through a group.


Do I need my group leader to be present during badge pick-up?

No. The badge is registered to you, and only you are required to pick up your badge (along with the necessary forms of identification).


How do I add more badges to my group?

You have 24 hours after paying to add badges your group from the initial purchase. You can continue to add badges to your group after that, but you'll have to add at least three badges at a time. This can be done from the original purchaser's registration page.


How do I add a child to my group? What discounts do they get?

We kindly request that you don't include child badges in your group registration and purchase them separately. Children 6-12 get 50% off the current badge price, and children 5 and under are free!


Badge Pickup

Will my badges and kick-in items be mailed to me prior to the event?

No. Badges and kick-in items are only available at Registration and the MAGWest Merch Booth during the event. If you are unable to attend the event but paid for kick-in items, let us know at contact@magwest.org and we can work something out with you.


When can I pick up/purchase a badge at the festival? What are the hours for Registration?

MAGWest is a 24 hour festival, but registration is not. Registration is usually open from 10am to 12am each day. You can pick up your badge from the registration desks at during those times. Times are subject to change and you should consult our schedule when it is available for more info.

We encourage attendees to purchase their badge online prior to coming to Registration. Online badge sales stays open throughout the festival (until we have reached capacity.)


I require special accessibility assistance / have a medical reason that prevents me from waiting in line for my badge. Will this be accommodated?

Yes! Just let a staff member or security member know, and they will escort you to the front of the line.


I bought more than one badge in my name. Will multiple badges be a problem?

Yes. When purchasing multiple badges, you should have given each badge a different name. You can use the same email address when buying multiple badges, but the badges must be registered to different names. If that's not the case, you can use the registration email you received after purchasing each badge to change the name on the badge to match the name for the owner of that badge.


What do I need to bring to pick up my badge?

Anyone picking up a badge needs a government issued photo ID that matches both the name of the badge being picked up and your date of birth on your registration. Please ensure that you enter your legal name as shown on your ID in the Name on ID field when you preregister for your badge. If you used another name, email regsupport@magfest.org or use the personalized link in your confirmation email to transfer your badge to your corrected name.

On rare occasions we will accept a photo ID without a date of birth such as a high school or college ID. Please note, we do reserve the right to refuse these IDs.


What if I do not have a photo ID? Can I still pick up my badge?

We understand that people under 18 often do not have a government issued photo ID. For these cases, please notify us ahead of time at regsupport@magfest.org to make arrangements – this makes it much easier for us to accommodate you. If you do not make arrangements with us beforehand and do not have a photo ID then we will do our best but cannot guarantee that you will be able to pick up your badge.


Can I pick up a badge for another individual?

No. Each individual badge recipient must be present with their required identification documents to pick up their badge. You cannot pick up a badge for someone who isn't you.


Other Badge Information

Will the legal name that I used when purchasing my registration be printed on my badge?

No. The legal name you provide is a requirement for us during the check-in/badge pickup process. No one outside our staff will see your legal name.


I lost my badge. What do I do?

Unfortunately, you will need to buy a new badge at the current price. If you find your initial badge later, bring both to Registration during the event and we will note that you need a refund for your second badge. Although we make every effort to process your refund at the event, it may take up to two weeks after the event to get to. If you have not received your refund by that time then please email regsupport@magfest.org with your details.


Miscellaneous

I no longer need my hotel reservation, what should I do with it?

Be sure to be familiar with any cancellation policy the hotel has for your room type. You can contact the DoubleTree to cancel your room. The DoubleTree's policies can be found here.


Can I have food delivered to the hotel while at the event?

Yes. Food deliveries are allowed, however delivery people are not allowed near guest rooms. They should be met in the lobby or outside.


What are MAGWest MPoints? How can they be used?

MPoints are cool vouchers that act like real money in our Marketplace and MAGWest Merch Booth! MPoints are awarded from various activities around the event, like tournaments or some panels! Vendors will treat your MPoints like cash to give you sweet discounts on the wares you desire. Participate, collect a bunch, and get some cool stuff!


Where can I find maps and schedules?

Maps and schedules will be available digitally! We'll have more information on this subject closer to the event, so check back later.


Is there a lost and found?

Yes! You can find the Lost & Found at Security during the event. If you don't have any luck there, there's a chance that a kind soul actually returned your item to the hotel staff, so you can also check with them. You can also email contact@magwest.org after the event, and someone will be in touch with you about your lost item.


What is MAGWest’s Code of Conduct?

All attendees, volunteers, and staff are expected to follow and abide by the Code of Conduct. You can check out MAGWest's Code of Conduct here.


Can I vape/use my e-cigarette in the hotel?

All smoking/vaping is not allowed indoors and must be done 25' from the hotel entrances.